Warranty and support

Three years as standard. Watched every minute.

Every unit ships with three years of parts and labour cover, remote health monitoring from the day it is commissioned, and a spares network sized so a fault is a visit, not an outage.

This page covers the AiR machine. For the tyre warranty standard the machine unlocks - 90-day verified checks, shoulder wear, mileage guarantees and cord exposure - see AiR Verified Care.

Simulated real-world data being used for demonstration purposes

Standard warranty

0 years

Parts and labour, from commissioning

Target uptime

0.0 %

Measured per unit, per calendar month

On-site response

0 day

Next business day on the standard plan

First-visit fix rate

0 %

Engineer arrives with the diagnosed part

Cover

What is covered, and for how long.

Cover starts on the commissioning date recorded in the handover pack. Component periods run concurrently with the headline warranty unless stated otherwise.

Enclosure, frame and anodised finish5 years against corrosion perforation
Scroll compressors3 years or 10,000 running hours, whichever comes first
Valve manifold and transducers3 years, including recalibration
Portrait display and touch layer3 years, 60,000 hour rating
Front glass3 years, excluding vandalism and vehicle strike
Compute and inference module3 years, replacement carries the balance
Power distribution and PSU3 years
Hose reels, hoses and chucks24 months, treated as a consumable thereafter
Filtration elements and dryer mediaConsumable, replaced at service
Software, firmware and platformContinuous for the life of the support agreement

Support plans

Three service levels.

Every plan includes remote monitoring and the standard warranty. What changes is response time, cover hours and spares proximity.

Standard

Included for 3 years

The default plan on every unit. Remote monitoring, next business day on-site attendance and one preventive visit each year.

Cover hours08:00 to 18:00, Mon to Fri
ResponseNext business day
Fix target2 business days
Preventive visits1 per year

Priority

£420 per unit, per year

For high-footfall forecourts. Weekend cover, same-day attendance on faults reported before midday and a forward spares kit held on site.

Cover hours07:00 to 21:00, 7 days
ResponseSame day before 12:00
Fix target24 hours
On-site spares kitIncluded

Critical

£980 per unit, per year

For depots and motorway sites where an outage is operationally expensive. Round-the-clock cover with a four-hour response and a swap unit on standby.

Cover hours24 / 7 / 365
Response4 hours on site
Fix target8 hours
Swap unitHeld regionally

Fault path

From anomaly to fix.

Most issues are seen by the network before a driver notices. The unit degrades gracefully: a failed channel isolates itself and the remaining channels keep serving.

  1. 01 - Detected

    Seconds

    On-board models flag a drift, a leak signature or a valve response outside tolerance. The node raises the event with its own diagnosis attached.

  2. 02 - Triaged

    Under 5 min

    The network layer classifies severity, checks the fleet for the same signature and decides whether the channel should be isolated.

  3. 03 - Degraded, not down

    Automatic

    A suspect channel is taken out of service and the unit continues on the remaining channels with the driver told what to expect.

  4. 04 - Remote attempt

    Under 30 min

    Firmware reset, valve re-home and recalibration are attempted remotely. Roughly two thirds of events close here with no visit.

  5. 05 - Part picked

    Same day

    If a visit is needed, the diagnosis selects the part before dispatch, which is why the first visit fixes it 92 percent of the time.

  6. 06 - Engineer attends

    Per plan

    Attendance to the plan's response time. Partition-level design means one subsystem is opened, not the whole machine.

  7. 07 - Verified and certified

    On site

    Repair closed only after a four-channel calibration and leak-down test passes. The certificate is filed against the unit record.

  8. 08 - Learned

    Fleet wide

    The signature and the fix are pushed to the fleet so every other node recognises the same failure earlier.

Extended cover

Beyond year three.

Years 4 and 5

Extended parts and labour at £1,140 per unit per year, bought at any point before the standard warranty expires.

£1,140 / yr

Years 6 and 7

Available where the unit has a clean service history and the compressors have been overhauled at 10,000 hours.

£1,490 / yr

Spares availability

All structural, pneumatic and electrical parts held for ten years from the last build of the model.

10 years

Refurbishment

A factory refresh at year seven returns the unit to full specification with a new display, hoses and compressors and a fresh three-year warranty.

From £5,600

Warranty questions

The detail operators check.

On the commissioning date recorded in the handover pack, not the delivery date. If a site delays commissioning, cover still starts when the unit is first made live.
Yes. Cover follows the unit for the remainder of its term, subject to written notice of the new operator within 30 days.
A unit unable to complete a four-channel session. A unit running on three channels is recorded as degraded and is excluded from the uptime penalty for the first 48 hours.
Yes. Missing the plan response time credits one month of platform fees per event, applied automatically from the unit's own event log.
AiR engineers, at commissioning, at each preventive visit and after any covered repair that touches a channel. Calibration certificates are stored against the unit record and visible to the operator.
Site staff carry out daily visual checks and hose swaps under training. Anything inside the pneumatic or electrical partitions must be done by an approved engineer to keep cover intact.

Evidence base

Why a forecourt operator should care

The commercial case sits on documented demand: a very large share of vehicles arriving on any forecourt are already outside specification.

The addressable problem is on the site already

UK survey data puts 57% of cars 10% or more below their recommended pressure, and roadside observation studies in other markets show the same pattern.2024,2001

Drivers want help, not equipment

37% of drivers report low confidence inflating their own tyres, which is why a guided four-hose session converts where a coin-operated hose does not.2024

Volume context

Roughly 50 million new tyres enter the UK each year, and European replacement volumes run in the hundreds of millions - the forecourt sits directly upstream of that spend.2025,2026

A safety story worth publishing

Tyre-related casualty and MOT failure statistics give a site operator a measurable public-good claim, not a marketing one.2025,2026

These are published third-party sources, not AiR simulation. The full bibliography - peer-reviewed papers, reference monographs, government reports, international standards and official statistics - lives in the science lab.

Open the research and full bibliography